“Expectations are evil and flexibility is divine” I once heard someone say… Knowing the importance of “setting the stage” and thereby managing client expectations is vital to Rock Star performance… Please Login or Register to read the rest of this content.
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These days there are more way to communicate than you can shake a stick at…In fact, in some cultures “stick shaking’ amounts to communication too:-) In this webinar, Eric talks about communication. Not only is it important to communicate in your client’s preferred method, it is vital TO LEARN to communicate with other agents too! [...]
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So, You have decided that your benefactors (those who make money when you do, i.e. Lenders, Title Companies, Home Owner Insurance Companies, etc…) need to help you with your marketing budget and you are wondering how to approach them and still remain above board use this simple template to get you started… Please Login or [...]
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Seldom a week goes by when I’m not asked how I do the things I do to market homes. I always struggle to answer concisely. I’ve learned that it’s just as important to know where the agent asking the question is coming from as it is to answering the question itself. In fact, it is vital to the conversation and [...]
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As we finish up 2009 and head into 2010 I know many agents are doing their planning and goal setting for the coming year. So, I thought I’d pass along some information and tools that have helped shape my business and may help yours going into 2010.. Please Login or Register to read the rest [...]
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Web 2.0 has been about collaboration, more than anything else. One of the benefits of this collaborative nature, has been web applications (apps) that are free to use. In spite of the free nature of these web apps, many are very well developed and highly useful! While the version you can use for free isn’t [...]
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You’ve no doubt heard about Trulia and Zillow. Did you know that both services want agent input to help answer consumer questions? Please Login or Register to read the rest of this content.
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Ok, so at theRockStarAgent.com we are flat out rabid about responding to your leads quickly! In fact, on our team in Ann Arbor, all the agents are using Blackberry smartphones and have a habit of responding to leads within 15 seconds of the lead coming in. Often times, we catch folks still searching our site [...]
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One of the challenges that we all face as REALTORS® is learning how to manage seller expectations. Having the hard conversations and doing what is right is merely the beginning. We all need to strive to learn what REALLY works, when it comes to marketing our sellers’ properties. How do you satisfy your sellers’ expectations [...]
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[Some thoughts from this past winter on customer service. Seems Customer Service is nearly a four-letter word...] So on Wednesday, we got a fair bit of snow dumped on us in the Ann Arbor area. It fouled up the roads, was generally a pain to travel through and seriously messed up one of my windshield [...]
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