theRockStarAgent.com

Customer Service is Not a Four-Letter Word

[Some thoughts from this past winter on customer service. Seems Customer Service is nearly a four-letter word...]

So on Wednesday, we got a fair bit of snow dumped on us in the Ann Arbor area. It fouled up the roads, was generally a pain to travel through and seriously messed up one of my windshield wipers.

You never realize how much you depend on those wipers until they don’t work correctly…

So, on my way home, I stopped into our local Advance Auto Parts for a single replacement wiper blade. I anticipated paying for the blade, opening the package, removing the old blade and installing the new blade.

You Know What Happens When You Assume…

Please Login or Register to read the rest of this content.